Resume

MS: Project Management with a Human-Centered Interaction Design Concentration, Harrisburg University of Science and Technology, Harrisburg, PA

MFA: Graphic Design, Georgia Southern University, Statesboro, GA

Design Tools: Figma, Sketch, Principle, Adobe XD, Abstract, Axure, InVision, Miro, Userzoom, Adobe Photoshop, Illustrator, InDesign, After Effects

General Tools: Jira, Microsoft Word, Excel, PowerPoint, and Keynote

Senior Product Designer, Buildertrend: Remote – May 2024 - Present

• Working in a Scrum-Agile, cross-functional team, collaborating closely with product managers and developers to create effective solutions for BT applications.

• Design wireframes and prototypes for BT’s SaaS customer-facing applications.

• Conduct user research to identify gaps in understanding and inform design decisions.

• Utilize analytics tools such as Datadog and MixPanel to resolve complex issues and use these tools for making design decisions.

User Experience Designer, Duke Energy: Charlotte, NC – Aug 2020 - Dec 2023

• Led the entire end-to-end UX design and information architecture process for the InSite web and mobile application, a Telecom Asset Management productivity tool for Duke Energy employees. This effort resulted in an annual saving of 4,138 hours and a reduction in labor costs totaling $352,000.

• Designed the user experience for the Slate project, a scheduling business web application for managers, resulting in an annual savings of $1 million.

• Designed user experience and user interface for Reveal, an enterprise software utilizing AI to automate work processes for over 500 IT users, resulting in improved efficiency, search accuracy, and streamlined workflows.

• Created personas, journey maps, empathy maps, service blueprints, rapid prototypes, and mockups using tools such as Sketch, Figma, and Miro Board.

• Conducted quantitative and qualitative user research, interviews, surveys, and usability testing, to ensure a user-centric approach to product development.

• Led the full design cycle from discovery to implementation, designing, and conceptualizing in all stages of the product development lifecycle.

• Synthesized user research findings, communicated insights, and led brainstorming and design thinking workshops to ensure innovative product solutions aligned with customer needs and business goals.

• Coached and mentored junior designers.

UX Designer, Excellerent Technology Solutions: Pittsburg, PA – Apr - Aug 2020

• Worked in an agile environment with multidisciplinary teams including product managers, designers, and software engineers building consumer products.

• Designed a native Android application for a project management tool.

• Strategized and designed applications for both the for-profit and non-profit sectors.

• Developed UX deliverables, including wireframes and low-fi and high-fi clickable prototypes, to showcase user interactions with the product.

• Iterated the design based on user feedback gathered during usability testing.

• Created design systems and responsive components for various devices, including phones, tablets, and desktops.

• Followed accessibility and ADA compliance guidelines.

• Conducted user interviews to identify pain points and assisted in incorporating them into the product vision and roadmap.

• Created service blueprint and led design thinking workshops with stakeholders and team members to address user problems.

UX Designer, Ahold Delhaize USA: Mooresville, NC – Jun 2019 - Apr 2020

• Worked at RBS innovation lab to build human-centered internal and customer-facing products for grocery brands such as Stop and Shop and Giant Martin.

• Designed a native iOS application for a beer kiosk currently being used in the supermarket chain Stop & Shop, enhancing customer satisfaction.

• Designed UX/UI for a Virtual Reality application for grocery store associates.

• Developed user flows, wireframes, and intuitive prototypes for a platform enabling the interviewing and testing of software engineering candidates. 

• Designed a marketing website for Lunchbox Initiatives, providing a frictionless shopping experience.

• Facilitated usability testing to enhance user experience.

• Led the design process and conducted demos for reviews.

• Worked closely with development and emerging technology teams to generate solutions and ensure the enforcement of style guides.

• Created videos and marketing content for the Lunchbox Initiatives.

Graphic Designer, Georgia Southern University: Statesboro, GA – Aug 2016 - Jun 2019

• Collaborated as a graphic designer with other designers and marketing team members.

• Designed print and digital materials according to the brand guidelines.

• Provided solutions and generated ideas for branding, marketing, and advertisements.

Graphic Designer, The University of North Carolina at Chapel Hill, Diversity, and Multicultural Affairs Office: Chapel Hill, NC – Jul - Oct 2017

• Led the design and creation of marketing and promotional materials.

• Conceptualized ideas for advertising events and activities

• Provided creative direction and created communications according to the brand standards.